We’ve got some important news for you about a big issue involving Comcast and Xfinity, the popular internet and cable companies. It might sound a bit complicated, but we’ll break it down for you. Imagine you have a big secret, like your birthday presents. You want to keep it safe and hidden, right? Well, Comcast had a problem with keeping their secrets safe, and it involves a lot of people – almost 36 million customers! Here’s what happened: Comcast uses special software made by a company called Citrix to run their systems. But in October 2023, Citrix found a weakness in their software, like a crack in a wall. Comcast quickly fixed it, like patching up a hole in the wall. But then, something strange happened. Between October 16 and October 19, some sneaky people got into Comcast’s systems through that crack in the wall.
- Comcast, the largest cable operator in the U.S., said personal data for approximately 35.9 million customers of its Xfinity services may have been illegally accessed by hackers in a security breach that occurred in October. Variety
Comcast realized this wasn’t good and told the police about it. They also started checking what information might have been taken. Unfortunately, they found that some important stuff was taken, like usernames and passwords. For a few customers, even more personal info like names, contact details, and a few digits from social security numbers may have been taken.
So, what’s the big deal? Well, it turns out that over 35.8 million customers were affected, according to reports. That’s a lot of people!
Now, here’s what you need to do if you’re a Comcast or Xfinity customer. First, change your passwords immediately. Make them strong and unique. And don’t use the same password for different accounts – that’s like using the same key for your house, your locker, and your bike lock. Not safe!
Xfinity / Comcast just had a data breach and this is the way they responded when you enter to their website! pic.twitter.com/MQZgDhTZ8f
— Calin (@Calin06277202) December 21, 2023
Comcast also recommends something called “2FA,” which means you need two steps to log in. It’s like having both a key and a secret handshake to get into your clubhouse. It’s extra safe!
Michigan’s Attorney General, Dana Nessel, also has some good advice. If you’re worried about your info, you can call her team, and they’ll help you out. And remember, never share personal info in suspicious emails, keep your passwords secret, and check your credit reports from time to time to make sure everything’s okay.
Comcast is telling their customers about this through their website, emails, and the news. If you have any questions, you can call them at (888) 799-2560.
So, stay safe online, and remember to protect your digital secrets just like your birthday presents! If you need more help or want to report something fishy, you can call the Attorney General’s Office at (517) 335-7599.
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Want to know more? Comments – Threads and Links…
- Xfinity data breach, Comcast hack affects nearly 36 million customers: What to know – USA Today
- A security breach at Comcast-owned Xfinity has exposed the personal data of nearly all the internet provider’s customers, including account usernames, passwords and answers to their security questions. – CBS News
- Reminder: If you are Comcast Xfinity customer, update your password ASAP. The recent breach impacted 36 million people – Security Week
- Comcast‘s Xfinity is requiring customers to reset their passwords and is strongly recommending two-factor or multifactor authentication after hackers accessed customers’ personal information. Nearly 35.9 million people were affected by the breach. – Seattle Times
- A security breach at Comcast-owned Xfinity has exposed the personal data of nearly all the internet provider’s customers, including account usernames, passwords and answers to their security questions. Comcast said in a filing with Maine’s attorney general’s office that the hack affected 35.8 million people, with the media and technology giant notifying customers of the attack through its website and by email, the company said Monday. The intrusion stems from a vulnerability in software from cloud computing company Citrix, according to Comcast. – Bad Kitty
- Something’s not right here. Does Xfinity store customers passwords in a recoverable format? Why? Citrix is one of the oldest battle-tested remote access cos, was doing huge government business a loooong time ago. (1990’s) – Unbaffle me
- As you can see, Xfinity and Comcast are different brands of the same company. Xfinity is the TV and internet service provider for consumers, while Comcast is the company that owns Xfinity (and other brands, like NBCUniversal). That’s not so confusing after all, right? – Southern Gentleman
- 1/2: Comcast‘s Xfinity suffered a data breach in October, affecting 36 million customers. Attackers exploited a Citrix server vulnerability, compromising sensitive customer information such as usernames, hashed passwords, and possibly names, contact details- – Pacific Security Labs